Frequently Asked Questions About Pest Treatments with Stewarts Pest Control

A: No, you don't need to wait around all day for us. We understand that your time is valuable, and we work hard to schedule services within a reasonable time frame. However, please note that we can't guarantee an exact time, which is why we allocate two-hour time windows for our appointments. Our technicians' schedules depend on the nature of the services being provided, but we always aim to keep things as efficient as possible for you.

• If you're at work, we can give you a call 30 minutes before arrival, so you can step away briefly to attend to your property and return as needed. - And remember, we also offer Saturday appointments for your convenience!

• If you’re concerned about the timing, and it’s getting close to the end of your scheduled time window, simply give our office a call. Our friendly staff will be happy to assist you. All of our trucks are GPS tracked, so we can give you an accurate update on how far away the technician is. Occasionally, emergencies or traffic delays can cause a technician to be slightly behind, but we'll do our best to keep you informed.

A: You will receive a confirmation call or text the afternoon before your service with your technician’s expected arrival time. If you haven't received confirmation by 4:30 PM the day before your service, please call us at (08) 9274 8444 to confirm your appointment.

A: While we will do our best to accommodate any preferred times, we cannot guarantee specific arrival times. Arrival depends on the technician's most efficient route and the type of service scheduled for the day. If your requested time doesn’t work, we may offer alternatives such as rescheduling with another technician or providing a 30-minute notice before arrival. We also offer Saturday appointments.

A: If you need to adjust your arrival time, please contact us as soon as possible. We will do our best to accommodate your request based on technician availability and scheduling constraints.

A: Scheduling is completed the day before your service to ensure the most efficient route for our technician. We need to account for services that may take longer, such as Termite Treatments, when planning the schedule. You will receive a confirmation of your arrival time by text or phone call in the afternoon prior to your service. The arrival time will be given in a 2-hour window. If you haven't received your confirmation by 4:30 PM the day before your service, please contact us at (08) 9274 8444, as it may be due to an incorrect contact number. For Monday appointments, confirmations will be sent on the Friday prior.

A: If the scheduled arrival time isn’t convenient, we offer several options:

• We may adjust your appointment to a different technician (subject to availability).
• You can request a call 30 minutes before the technician arrives, so you're not waiting around unnecessarily.
• You can leave a key out for the technician if you won’t be home.
• Alternatively, you can reschedule for another day, but please note that rescheduling during peak times (especially in summer) may result in a wait of 7 to 14 days.

A: Yes, a fee will apply if you cancel or reschedule your appointment within 24 hours of the scheduled time. Please let us know as soon as possible if you need to adjust your appointment.

A: If you need to reschedule your appointment, please contact us as soon as possible. Rescheduling during peak summer months may result in a wait of 7 to 14 days due to high demand. We will do our best to accommodate your new schedule.

A: If your technician needs to enter the roof void for services such as a termite inspection, roof void dusting, or baiting, please ensure that the power is turned off before they enter. This is required under WA's Work Health and Safety Regulations to ensure the safety of the technician.

A: To ensure the safety of your pets and our technician, please make sure your pets are secured in a separate room or on a leash while we service your property. Notify the technician if your pets are in a separate area so they can proceed accordingly.

A: Our technicians are not allowed to get on top of the roof for any treatments or inspections. This is due to safety regulations, as our technicians do not have the necessary working-at-heights equipment or safety gear required to perform tasks on the roof. However, they are fully equipped to assess and treat areas from a ladder or other safe access points.

A: Payment must be made directly to the technician on the day of service (excluding tenants). Payments can be made by cash or card. If you need assistance or have questions about payment, please don't hesitate to ask the technician.

A: Our technicians are not permitted to move furniture during the pest treatment or termite inspection. For the safety and efficiency of the service, all furniture, including fridges and dishwashers, must be moved by the customer prior to our technician's arrival. If you need assistance with this, please ensure the area is clear before the scheduled appointment. If any furniture needs to be moved on the day of the appointment, the technician will notify you, but please be aware that they will not be able to move these items themselves.

A: If you're still seeing pests after our treatment, it doesn’t mean the technician didn’t do a thorough job. Factors like weather conditions, large infestations, or pests migrating from neighboring properties can influence the treatment’s effectiveness. If needed, we will return for a follow-up treatment under your Service Agreement, provided it is scheduled before the agreement expires. If no pests are found during the follow-up, a call-out fee may apply.

A: The effectiveness of the pest control treatment typically lasts between 3 to 6 months, depending on the type of pest and environmental factors. However, some of our customers here at Stewarts have reported treatments lasting 12 months or longer! This can depend on factors like the surrounding environment and the presence of neighboring properties. To ensure ongoing pest control, regular follow-up treatments may be recommended.

A: If we are treating inside your home. We recommend vacating the premises for at least 2 hours after a pest control treatment. This allows the chemicals to settle and ensures your safety during the application process. If you have any concerns about specific treatments, please feel free to ask the technician for more details.

A: No, you do not need to clean your home immediately after the treatment. We recommend waiting 24 hours before doing any heavy cleaning, such as vacuuming or wiping surfaces, to allow the treatment to take effect. If you have any concerns about specific surfaces, feel free to ask your technician for guidance.

A: Most of our treatments are odorless due to advances in the chemicals we use. However, some treatments may have a mild odor, which typically dissipates within a few hours. If you are sensitive to smells or have specific concerns, please let us know, and we can discuss odor-free or low-odor options that suit your needs.

A: Our treatments are designed to be safe for pets, but we advise keeping them out of the treated areas until the product has dried or settled. This typically takes about 2 hours, but it’s always best to check with the technician on-site for any specific instructions.

A: The treatments we use are safe for children when applied according to the manufacturer's guidelines. We recommend keeping children out of the treated areas until the chemicals have dried, which typically takes 2 hours. If you have any concerns, feel free to ask your technician for specific advice or alternatives.

A: Our Service Agreement guarantees that if you notice any pests after two weeks of your treatment, we will return and re-treat your property at no additional cost. This is because it can take time for the treatment to take full effect. If pests have diminished before the scheduled service call, please let us know. A call-out fee may apply if no pests are found, as the service agreement covers only the pests initially treated.

A: Basic treatments are priced lower because they involve a more limited treatment scope, typically focusing on limited external areas. Due to the limited coverage, it is not guaranteed that the treatment will fully control the infestation. In contrast, our Standard and Premium services treat a broader range of areas, which allows us to provide more comprehensive pest control and ensures we can offer a service agreement with greater confidence in resolving your pest issues.

A: Once the technician has completed your termite inspection, the report will be sent to our office for processing. This can take anywhere from 48 hours to 14 working days, depending on the demand and complexity of the report. Be sure to check your junk mail as sometimes our emails land in spam. If you need the report urgently, please contact us at (08) 9274 8444.

A: For a termite inspection, you don’t need to move any furniture unless it is obstructing access to the roof void or subfloor access points. If you're also having pest treatments with your termite inspection, we ask that you remove personal belongings, pet bowls, children's toys, laundry, and food from the floor. If there are any items that still need to be moved on the day of the appointment, the technician will notify you.

A: We have a dedicated page with more information on the preparation required before your termite treatment. Please click the button below to visit this page for detailed instructions and tips to help ensure your property is ready for treatment. Click Here 

A: If you're only having a visual termite inspection, you do not need to leave your home. However, if you are receiving additional pest treatments inside your home as part of your termite service, all people and pets should vacate during treatment and for 2 hours afterward. Once the product is dry, it will be safe to re-enter the area. For treatments such as rodent control or dusting in the roof void, you do not need to leave your home.

A: The first step is a free, no-obligation visit to your home. During this visit, we assess the structure of your building to determine if any internal drilling is required, and we measure the perimeter and/or subfloor of your home. This helps us provide an accurate quote and outline multiple treatment options. We also give you a booklet full of information on how termite treatments are applied, and the preparation required before the treatment.

A: On the day of the treatment, we will complete the services explained during your assessment. This typically involves drilling and injecting, or trenching and injecting the selected product into the soil around your home. We will also conduct a full visual termite inspection of all accessible areas of your property. After the treatment, you will receive a Certificate of Treatment and a 12-page Visual Termite Inspection Report.

A: No, you are not required to make a decision on the product during the initial assessment. We will provide you with all the necessary information to make an informed choice at your own pace. Once you've chosen your preferred product, we will guide you through the preparation needed before the treatment.